Return and Refund Policy

At USA Car Engines, we strive to provide exceptional service and quality products. However, we recognize that circumstances may require a return or refund. Below, we outline our policy regarding returns and refunds, which applies to all orders, including special orders.

General Return Policy

  • Non-Refundable Orders: All sales are final for special order parts and certain other items as indicated. Refunds may only be issued under specific conditions as outlined herein.
  • Receipt Requirement: All returns must be accompanied by the original receipt or proof of purchase.
  • Labor Costs: USA Car Engines does not cover any labor charges associated with installation, removal, or repair of any part.
  • Deposits and Booking Amounts: All deposits and booking amounts are taken in good faith and are non-refundable under any circumstances.

Cancellation Policy

  • Order Cancellation: If an order is canceled for any reason, a restocking fee of 30% will apply. Cancellations made after shipping will incur a 30% restocking fee along with any applicable shipping charges.
  • Refused Deliveries: If an order is refused at the delivery point, a restocking fee of 30% will apply, in addition to all shipping charges (both to and from the destination).

Return Eligibility

To qualify for a return, the following conditions must be met:

  • Items must be unused and in the same condition as received.
  • Items must be in their original packaging with all components and instructions included.
  • Items that have been installed, altered, or damaged are not eligible for return.

Important Note: Please ensure you have selected the correct part for your vehicle before installation. We cannot accept returns for parts that have been damaged during installation.

Returned Checks: There is a $100.00 service charge on all returned checks.

Liability Disclaimer: USA Car Engines does not assume responsibility for towing charges, lay-up time, telephone costs, loss due to downtime, cost of lodging, cost of vehicle use, inconvenience, or car/truck rental.

Non-Returnable Items

The following items are considered non-returnable:

  • Electrical parts, including but not limited to:
    • Heater and AC Switches
    • Air Injection System Valves
    • ABS Sensors
    • Air Temperature Sensors
    • Carburetors
    • Blower Motor Resistors
    • Camshaft and Crankshaft Sensors
    • Combination Switches
    • Computers
    • Coolant Temperature Sensors
    • Cruise Control Switches and Relays
    • Dimmer Switches
    • Distributor Caps and Rotors
    • Distributor Parts
    • Distributors
    • Door Jamb Switches
    • Door Lock Actuators and Switches
    • EGR Sensors and Valves
    • Fluid Sensors
    • Fuel Injection Assemblies
    • Fuel Pressure Regulators
    • Fuel Pumps and Accessories
    • Gaskets
    • Headlight Switches
    • Idle Air Controls
    • Ignition Coils and Modules
    • Knock Sensors
    • Lighting Connectors
    • Lock Cylinders
    • MAF and MAP Sensors
    • Mirror Switches
    • Neutral Safety Switches
    • Oil Pressure Switches
    • Oxygen Sensors
    • Pedal Sensors
    • Points and Condensers
    • Power Window Switches
    • Purge Canisters
    • Relays
    • Smog Pump Kits and Pumps
    • Speed Sensors
    • Steering Sensors
    • Stoplight Switches
    • Switch Connectors
    • Temperature Switches
    • Throttle Bodies and Position Sensors
    • Turbo Chargers and Parts
    • Turn Signal Switches
    • Vacuum Pumps
    • Variable Valve Timing Actuators and Solenoids
    • Voltage Regulators
    • Wiper Switches

Warranty Claims

In the unlikely event that you receive a defective engine or transmission, the following steps must be taken to initiate a warranty claim:

  1. Documentation Required: Email us at support@usacarengines.com with the following information:
    • A copy of your driver’s license or state-issued ID.
    • A detailed diagnostic report along with clear photographs of the defective part from an ASE-certified mechanic.
    • Contact information and certification of the mechanic who provided the diagnostic report.
  2. Claim Review: Once all required documentation is submitted, we will review your claim to determine if a refund or replacement is warranted.
  3. Return Conditions: The defective part must be returned complete, with no missing components. Neither shipping costs nor labor fees are covered under the warranty.

Important Reminders

  • RMA Requirement: Ensure you receive a Return Merchandise Authorization (RMA) number for any returns. Items returned without an appropriate RMA number may be delayed or denied credit.
  • Shipping Returns: We recommend using a shipping carrier that provides insurance and tracking for your return shipment. Please ensure the RMA number is clearly marked on the outside of the package.

For any questions or clarifications regarding our Return and Refund Policy, please contact our customer service team.